GENERAL SUPERINTENDENT

REPORTS TO

Director of Operations

PURPOSE

The General Superintendent serves as the senior field leader responsible for the strategic oversight, workforce allocation, and quality execution of all tile and terrazzo installations across multiple project sites. This role manages site supervisors and foremen, orchestrates complex material logistics (including aggregates, epoxy systems, and large-format tile shipments), and ensures that all installations strictly adhere to architectural specifications, and NTMA/TCNA standards.

FUNCTIONAL ACCOUNTABILITIES

SCHEDULE ADHERENCE

 ≥ 95% of projects delivered on or ahead of schedule

SAFETY PERFORMANCE

 Zero OSHA-recordable incidents; 100% compliance with safety protocols

QUALITY CONTROL

 ≤ 1% punch list rework; passes inspections on first attempt

FIELD LEADERSHIP

 Field Leadership Positive feedback from crews and subcontractors (≥ 8.5/10 rating)

COST CONTROL SUPPORT

 Minimize field-driven cost overruns (≤ 3% variance)

DOCUMENTATION & REPORTING

 100% timely and accurate daily reports, inspections, and logs

KEY COMPETENCIES

LEADERSHIP

 Commands respect on-site, motivates teams, enforces accountability and mentors

CONSTRUCTION KNOWLEDGE

 Deep understanding of sequencing, trade coordination, and site logistics

SAFETY ORIENTATION

 Always instills and enforces a culture of safety

COMMUNICATION

 Clear communicator with trades, PMs, clients, and inspectors

RESOURCING & SCHEDULING

 Commands the actual field forces and equipment required to physically meet schedule dates without burning out the crews or blowing the labor budget.

PROBLEM-SOLVING

 Resolves field issues quickly with minimal disruption

DETAIL-ORIENTED

 Keeps track of many moving parts while ensuring quality standards

RESILIENCE & GRIT

 Maintains performance under pressure and weather/workforce challenges

PROJECT MANAGER

REPORTS TO

Director of Operations

PURPOSE

The Project Manager is the primary business and financial manager for assigned tile and terrazzo installation projects. This role owns total accountability for the project lifecycle-from contract award and long-lead material procurement through final financial closeout. The Project Manager serves as the primary professional liaison between the company, General Contractors, architects, and vendors. They are responsible for protecting project margins, executing precise change-order management, coordinating submittals and financial close outs.

FUNCTIONAL ACCOUNTABILITIES

PROJECT DELIVERY

 ≥ 95% of projects delivered on time and within budget Maintains project schedules/milestones

BUDGET CONTROL

 ≤ 3% budget variance on completed projects

SAFETY COMPLIANCE

 Zero OSHA-reportable incidents; 100% site compliance audits

QUALITY ASSURANCE

 ≤ 1% rework Ensures proper installation standards are specified

TEAM MANAGEMENT

 Positive internal reviews and subcontractor performance metrics Change management: Manage scope changes efficiently, and documents thoroughly

KEY COMPETENCIES

LEADERSHIP

 Leads by establishing clear project roadmaps while motivating team to deliver TCNA installation standards

SCHEDULING & PLANNING

 Skilled in creating and adjusting critical path schedules
COST MANAGEMENT Tracks costs, prevents overruns, and finds value-engineering opportunities
PROBLEM SOLVING; CRITICAL THINKING SKILLS Quickly addresses issues and keeps projects on track
COMMUNICATION Communicates clearly and consistently with all stakeholders
ACCOUNTABILITY Owns outcomes and holds others to high performance standards
ADAPTABILITY Thrives under pressure and manages change with control

ESTIMATOR

Experience required.

TERRAZZO SUPERINTENDENT

We are seeking an Terrazzo Superintendent to oversee site operations for commercial terrazzo flooring installations. Job sizes range from 5,000 to 100,000 SF. This role is responsible for managing crews, coordinating schedules, ensuring quality workmanship, maintaining safety compliance, and driving projects to successful completion on time. The ideal candidate has strong knowledge of terrazzo systems, construction sequencing, substrate preparation, and finish quality standards.

Responsibilities

  • Supervise on-site installation activities from mobilization through final completion.
  • Coordinate daily work activities with project managers, general contractors, other trades, inspectors, and suppliers.
  • Mentor and guide less experienced terrazzo installers
  • Complete reports and document correspondence
  • Manage multiple projects at once

Requirements

  • At least 3-5 years of experience as a terrazzo installer on commercial projects
  • Ability to read and interpret construction prints and specifications
  • Desire to learn
  • Organization skills; ability to plan ahead
  • Communication skills
  • Problem-solving abilities
  • Ability to lift 50 lbs unassisted
  • Reliable transportation

Direct Report

  • Director of field operations or project manager

Job Type

  • Full-time, with opportunities for overtime
  • On-site
  • Jobsites are located throughout Metro-Detroit

Benefits

  • Salary based on experience and aptitude
  • 401k options
  • PTO

FOREMAN

Responsibilities

  • Lead and coordinate tasks on complex and high-profile tile installation projects
  • Mentor and guide less experienced tile installers; train tile setter journeymen to become tile foremen.
  • Surface preparation (grinding floors, installing crack isolation membrane, waterproofing, applying self-leveler, etc)
  • Setting/installing tile, setting up room/area layouts
  • Run project sites: coordinate material and labor needs with office staff; communicate (in-person, via phone, via email) with general contractor on behalf of Artisan Tile.
  • Help coordinate deliveries
  • Attend on-site project coordination meetings with foremen from other trades and general contractor personnel
  • Establish and maintain a safe work environment; communicate safety concerns with office and on-site safety officer
  • Submit daily reports in Procore for Artisan Tile Inc
  • Submit whatever daily reports are required by the general contractor

Requirements

  • At least 2-3 years of experience as a tile setter journeyman
  • Proof of foreman-level competency in installation skills
  • Proof of exceptional communication and organizational skills
  • Desire to learn
  • Desire to teach and lead
  • Problem-solving abilities
  • Ability to lift 50 lbs unassisted
  • Reliable transportation

Job Type

  • Full-time, with opportunities for overtime
  • On-site
  • Jobsites are located throughout Metro-Detroit

APPRENTICE INSTALLERS

Responsibilities

  • Learning from skilled tile setters and finishers on-site to complete project tasks, including:
  • Cleaning
  • Surface preparation (grinding floors, installing crack isolation membrane, waterproofing, applying self-leveler, etc).
  • Mixing grout and thinset
  • Setting/installing tile
  • Helping tile setter journeymen and foremen with room layout
  • Moving materials
  • Overall, assisting site foremen and journeymen with their tasks. Primary roles of apprentice positions are to learn the job skills and help the experienced installers. An apprentice tile setter has more experience than an apprentice tile finisher. However, while they are still learning from site leadership, apprentice tile setters are expected to be able to work with a higher level of independence to complete tasks and help less experienced tile installers on the job.

Requirements

  • Tile Finisher apprentice: does not require prior experience; we provide training on-site and through the Bricklayers and Allied Craftworkers (Local 2).
  • Tile Setter Apprentice: Tile finisher apprenticeship, or equivalent experience required to start on higher pay-scale.
  • Desire to learn
  • Ability to follow directions
  • Organization skills; ability to plan ahead
  • Communication skills
  • Problem-solving abilities
  • Ability to lift 50 lbs unassisted
  • Reliable transportation

Job Type

  • Full-time, with opportunities for overtime
  • On-site
  • Jobsites are located throughout Metro-Detroit

JOURNEYMEN TILE SETTERS & FINISHERS

Responsibilities

  • Lead and coordinate tasks on complex and high-profile tile installation projects
  • Mentor and guide less experienced tile installers
  • Surface preparation (grinding floors, installing crack isolation membrane, waterproofing, applying self-leveler, etc)
  • Setting/installing tile, setting up room/area layouts
  • Learning from site foreman and supervisors on how to effectively run projects (learning how to move from journeyman tile setter to foreman tile setter)

Requirements

  • At least 1-2 years of experience as a tile setter
  • Proof of journeyman-level competency in installation skills
  • Desire to learn
  • Ability to follow directions
  • Organization skills; ability to plan ahead
  • Communication skills
  • Problem-solving abilities
  • Ability to lift 50 lbs unassisted
  • Reliable transportation

Job Type

  • Full-time, with opportunities for overtime
  • On-site
  • Jobsites are located throughout Metro-Detroit